The ISO18295 Certification Program for Call Centers, led by the Pakistan Software Export Board (PSEB), was a landmark initiative aimed at aligning Pakistan’s call center industry with global standards. By providing certifications under the ISO18295-1 Standard, this program significantly enhanced operational efficiency, customer satisfaction, and international competitiveness. With 35 call centers certified under this initiative, the program stands as a testament to PSEB’s dedication to empowering Pakistan’s IT-enabled services sector.
of certified call centers
reported a 10% increase in revenue.
of certified call centers
observed a 10% growth in exports.
The GDPR Compliance Certification Program by the Pakistan Software Export Board (PSEB) was a pioneering initiative aimed at positioning Pakistan’s IT and IT-enabled Services (ITeS) companies as global leaders in data privacy and security. The Government of Pakistan and the Ministry of IT and Telecommunication launched the GDPR Compliance Certification Program to address entry barriers for Pakistani IT companies in European and North American markets. By providing certifications like ISO 27001 and ISO 27701, the program enhanced data security strengthened global competitiveness, and positioned Pakistan as a trusted partner in the international IT landscape.
of companies reported a 10% increase in revenue.
noted an increase in exports, with 15.4% achieving 25% growth.
The JICA-PSEB Collaboration Project is a visionary initiative aimed at strengthening business collaboration between Pakistan’s IT industry and Japan.
Launched in January 2024, this three-year pilot project brings together the expertise of the Pakistan Software Export Board (PSEB) and the Japan International Cooperation Agency (JICA) to enhance bilateral partnerships, open new market opportunities, and position Pakistan’s ICT industry as a key global player.
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